The Water Department has reintroduced phone payments for your water and sewer bill! If you would like to pay your bill by phone with debit/credit/e-check, please call 833-490-9215. Please have your account number and customer ID ready. / Need a place of shelter during severe weather? See Library: New Storm Safe Shelter

Report Issue: Water or sewer problem

If it’s after normal business hours, please call (217) 347-5056 for support.

  • Notes

    If this poses an immediate threat to life or property, please call 911. If this is not an emergency but you need immediate assistance, please call the non-emergency line for police, fire or EMS at 217-347-0774.
  • Describe the issue and let us know the location, such as an address or intersection.
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