The City must respond to a FOIA request within five business days unless:
- The City extends the time for a response by an additional five business days for a reason allowed by FOIA
- The City and requestor agree to an extension in writing
- It is a commercial request or the request is otherwise subject to an exemption allowing additional time to respond
- Commercial requests must be responded to within 21 business days
The response period of five business days starts the first business day after the FOIA request is received.